Terms

Orders

Prices are in US dollars. The total you see at checkout, including shipping, is what you pay. After you place your order, we email you a secure Stripe payment link within one business day. Your order ships once it's paid. An unpaid order is held for 3 business days, then cancelled. If we can't fill part of an order, we refund that part right away, and we can cancel an order with a clear pricing mistake for a full refund.

Repairs

Repair prices are per cube. If a cube needs more work than you booked, we email you the new price and only go ahead when you say yes. We're careful, but cubes that are already cracked or brittle can break when they're taken apart; we tell you before we start if we think that's likely. Repaired cubes have our 30-day setup guarantee.

If you don't respond to a repair quote or payment link within 60 days, we email you twice more, and after that we may recycle the cube.

Trade-ins

Quotes are held for 14 days from when you lock them in. The final value depends on the condition we find when the cube arrives. If it's lower than your quote, we email a new offer, and if you decline, we ship the cube back free. We don't take trade-ins worth less than $2.

Store credit comes as a code by email. Enter it at checkout and it comes off your total. Store credit doesn't expire and can't be swapped for cash. Cash is paid by PayPal or Venmo. You must own the cube you trade in, and we don't accept counterfeit cubes.

Returns

Free returns within 30 days on new cubes that are unused and in their original packaging. Used cubes can come back within 14 days if they don't match their grade. Details are on the help page.

Last updated October 31, 2026.